Off-Campus is a service that enables staff, faculty, and students of the University of Ghana (UG)
to access electronic resources when not on UG network.
2. Requirements for Off-Campus?
Students need their University of Ghana Active Directory credentials to access Off-Campus.
Staff, Faculty and Researchers must use their Active Directory credentials (Same credentials used to access staff Wi-Fi).
3. What is an Active Directory (Students)
Student Active Directory (AD) credentials are the characters before the "@" sign in your email and the password is same as the one used to log in to your student email.
If you experience any login issues, kindly contact eresources-support@ug.edu.gh.
4. Can I access Off-Campus when connected to the UG network?
Yes, the Off-Campus service can be accessed on UG network.
However, when on UG network, Off-Campus is unnecessary since resources are available on the
Balme Library Website.
5. What if a student forgets their password?
Students AD password is the same as your email password
(Format:Ug?XXXXXXXX).If the login challenge persists; please use this link for assistance.
6. How to reset STAFF Active Directory credentials?
Use this link to reset your Active Directory credentials.
7. Why am I still unable to access a database after logging in?
Possible reasons include: expired subscriptions, wrong database link, publisher restrictions, or account issues.
Contact support if the issue persists.
8. What should I do if the login page keeps reloading?
Clear your browser cache/cookies, or try using a different browser.
If the problem continues, contact support for assistance.
9. Why do I get an error message when opening PDFs?
Some publishers block pop-ups. Enable pop-ups in your browser or try downloading the PDF using a different browser.
10. What browsers work best for Off-Campus Access?
We recommend using the latest versions of Chrome, Firefox, or Edge.
If login issues occur, clear your browser cache/cookies or try a different browser.
11. Can I log in from multiple devices at the same time?
Access is limited to one active session per user.Simultaneous logins not allowed.
12. Can alumni use the Off-Campus service?
Off-Campus access is restricted to current students, faculty, and staff.
Alumni may visit the Library in person to use electronic resources.
13. How do I keep my account secure?
Do not share your login details with others.
Staff should change their password regularly and report suspicious activity immediately to Library IT Support.
14. Who should I contact if I still cannot access resources?
Send an email to eresources-support@ug.edu.gh
with your Student/Staff ID, the resource you tried to access, and a screenshot of the error message.
